Terms & Conditions

Terms and Conditions

Introduction

Welcome to Floetique Co., Ltd (“Floetique,” “we,” or “us”). These Terms and Conditions (“Terms”) govern your use of the Floetique website (the “Site”) and the purchase of products from the Site. By accessing the Site and/or purchasing products from the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or purchase products from the Site.

Products and Pricing

  • All products listed on the Site are subject to availability.
  • We reserve the right to change the prices of products at any time without prior notice.
  • Prices listed on the Site do not include shipping fees, taxes, or duties.

Ordering and Payment

  • By placing an order on the Site, you are making an offer to purchase the products in your cart.
  • We reserve the right to refuse or cancel any orders, at our sole discretion.
  • Payment can be made using Credit Cards (Visa, MasterCard, American Express), Apple Pay, and PromptPay through our secure payment gateway provider, Stripe.

Shipping

  • We offer international shipping to many countries.
  • Shipping costs and estimated delivery times will be calculated at checkout based on your location and the shipping method selected.
  • We are not responsible for any delays or issues with shipping once the package has been handed over to the shipping carrier.

Returns and Refunds

  • We accept returns within 30 days of purchase for items that are unused, unwashed, and in their original condition.
  • To initiate a return, please contact our customer service team at [email protected].
  • Refunds will be issued to the original payment method used for the purchase within 5-7 business days of receiving and inspecting the returned item.

Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

Governing Law

  • These Terms are governed by the laws of Thailand. Any disputes arising out of or relating to these Terms shall be resolved by the courts of Thailand.

Contact Us

Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.