How can we help you? 

Please have a look at our frequently asked questions.

About Floetique

What is Floetique?
Welcome to floetique, where high fashion meets sustainability. Rooted in Thailand yet inspired by European elegance, we seamlessly blend premium style with eco-conscious practices to offer you timeless, sophisticated fashion.
I want to partner with Floetique.
We’re excited about your interest in partnering with Floetique! Please email us at [email protected] with a brief introduction and your partnership proposal. Our team will review your submission and get back to you within two weeks to discuss the next steps. We look forward to collaborating with you!
How to unregister from the Newsletter?
At the bottom of our newsletters you can click on the link to unsubscribe to our Newsletters.

Payments

What payment methods do you accept?
We use Stripe as our payment gateway provider, which allows us to accept a variety of payment methods. You can securely pay for your order using Credit Cards (Visa, MasterCard, American Express), Apple Pay, and PromptPay. During checkout, simply choose your preferred payment method from the available options. If you encounter any issues with payment, please contact our customer service at [email protected] for assistance.
Is my payment information secure?
Yes, your payment information is secure. We use Stripe as our payment gateway provider, which employs advanced encryption and security protocols to protect your data. Additionally, our website is SSL certified to ensure that all transactions are securely processed. Your privacy and security are our top priorities.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account. If you have any questions about the status of your refund, please contact our customer service at [email protected].

Your Account & Orders

How to log into my account?
To log into your Floetique account, click on the “Account” icon at the top right corner of the website. Enter your email address and password, then click “Login.” If you encounter any issues, please click on “Forgot Password” to reset your password.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. To cancel your order, please log into your account, go to the “Orders” section, and select the order you wish to cancel. If the cancel option is unavailable, please contact our customer service at [email protected] as soon as possible for assistance.
How can I change my password?
To change your password, log into your Floetique account and go to the “Account Details” section. Enter your current password and then your new password in the provided fields. Click “Save Changes” to update your password. If you have forgotten your password, click on “Forgot Password” on the login page to receive a password reset email.

Shipping & Returns

How much is shipping?
Shipping costs vary based on your location and the shipping method selected. During the checkout process, you will be able to see the available shipping options and their respective costs before completing your purchase. We strive to offer competitive shipping rates to ensure a great shopping experience.
Were do you ship to?
We offer international shipping to many countries. You can view the list of countries we ship to during the checkout process. If your country is not listed or you have specific shipping inquiries, please contact our customer service at [email protected] for further assistance.
How do I return my item?
To return an item, please follow these steps:

Log into your Floetique account and go to the “Orders” section.
Select the order containing the item you wish to return.
Click on the “Return Item” button and follow the instructions to complete the return request.
Once your return request is approved, you will receive an email with return instructions and a return shipping label.
Please ensure that the item is unused, unwashed, and in its original condition with all tags attached. Once we receive and inspect the returned item, we will process your refund within 5-7 business days. If you have any questions, please contact our customer service at [email protected].

Free International Shipping

On all orders over ฿1,500.00

45 Days Return

Money back guarantee

Secure Checkout

100% secured checkout process