Privacy Policy

Privacy Policy 

This privacy policy describes the personal data collected or processed when you interact with Floétique, including through our websites, digital experiences, mobile apps, stores, online or offline events, or one of our other products or services, all of which are part of Floétique’s Platform (“Platform”).  It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us. 

Floetique Co., Ltd is the owner and operator of the site and the relevant accounts on social media. We are committed to maintaining your privacy. 

What personal data do we collect? 

We ask you for certain personal data to provide you with the products or services you request.
When you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events, or use our platform.

This data includes your: 

 

  • contact details including name, email, telephone number, and shipping and billing address;
  • login and account information, including screen name, password and unique user ID;
  • personal details including gender, hometown, date of birth and purchase history;
  • payment or credit card information;
  • images, photos and videos;
  • personal preferences including your wish list as well as marketing preferences.

When interacting with our Platforms, certain data is automatically collected from your device or web browser, as further described below 

Technical information, including the Internet protocol (IP) address used to connect your computer or mobile phone to the internet, your Floétique Account login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including without limitation to the number of visits, the full Uniform Resource Locators (URL) clickstream to, through and from the site(including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;

How many times you have been on the site, and information about your order including the Items you have purchased and details you inputted when placing your order including your name, email address delivery address and telephone number (this will be linked to the email address you use when you place an order or your Floétique Account where you have registered an account with us).

You must ensure in all instances that the information you provide is personal to you and no one else (for example you must only provide an email address that only accessible by you and not any other person. You should not use another person’s email address or a generic email address). You must also ensure that the information you provide is accurate and up to date. By providing information about you to us you warrant that the information you provide is personal to you and is accurate and up to date, and that you will keep us informed of any changes.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you for example our carriers that deliver Items to you, our card and payment processing companies that process your payments for Items and suppliers of items and prizes for our promotions and other carefully selected third parties whom we consider may be of interest to you.

Market research and promotions management agencies to help improve the site and social media, and the services we offer to you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of the sites and the social media.

In all circumstances we work closely with these third parties to ensure your privacy is respected and protected.

We may also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Floetique Co., Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The sites and social media may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This Privacy Policy only covers the site and our content on the social media, and does not cover any other website or application.

Cookie policy and pixel tags

 

When you visit a website, it will recognize your device on future visits to improve your site experiences as well as to ensure that the adverts or offers you see online are most relevant to you. These cookies enable you to browse the website and use our features such as shopping cart, wish lists and suggested items.

We use cookies and pixel tags to track usage of the Platform and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Platform traffic and Platform interaction, to identify trends and obtain statistics so that we can improve our Platform.

Your browser can help you manage cookies.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Platform more efficient and some of our services will not function properly.  

 

Your rights

 

You have the right to suspend the usage of your personal information for direct marketing, and/or suspend the usage of your personal information to third parties for direct marketing at any time by contacting [email protected]. You also reserve the right to manage receiving direct marketing and newsletters by clicking “unsubscribe” at the bottom of all marketing emails from Floétique.

Security

 

To provide a shopping experience that is secure, this web site uses secure socket layer (ssl) technology. ssl is encryption technology that provides security for information that is transmitted over the internet. When ssl is enabled, you will see a padlock icon at the top of your browser in which you may click on this to learn more about the ssl digital certificate. You will also see the url beginning with “https” instead of the standard “http” when you are in the secured mode. Transactions on this website are processed through secure online payment gateway that encrypts your card details in a secure environment.

To provide additional security measures, we utilize” verified by visa” and “mastercard secure code”. If you are paying with a card that is enrolled with one of these programs, your issuing bank will require you to confirm your details after submitting your order. You will be prompted at this time to enter your password for authorization. This will be handled electronically through your bank.

We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. 

Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. 

Changes to this Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.

Questions & Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact: [email protected]

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.