Frequently Asked Questions
General
What is Floetique?
Welcome to Floetique, where high fashion meets sustainability. Rooted in Thailand yet inspired by European elegance, we seamlessly blend premium style with eco-conscious practices to offer you timeless, sophisticated fashion.
I want to partner with Floetique.
We're excited about your interest in partnering with Floetique! Please email us at wecare@floetique.com with a brief introduction and your partnership proposal. Our team will review your submission and get back to you within two weeks to discuss the next steps. We look forward to collaborating with you!
How do I unsubscribe from the newsletter?
At the bottom of our newsletters you can click on the link to unsubscribe.
Payments
What payment methods do you accept?
We use Stripe as our payment gateway provider, which allows us to accept a variety of payment methods. You can securely pay using Credit Cards (Visa, MasterCard, American Express), Apple Pay, and PromptPay. During checkout, simply choose your preferred payment method from the available options. If you encounter any issues with payment, please contact our customer service at wecare@floetique.com as soon as possible for assistance.
Is my payment information secure?
Yes, your payment information is secure. We use Stripe as our payment gateway provider, which employs advanced encryption and security protocols to protect your data. Our website is also SSL certified to ensure all transactions are securely processed. Your privacy and security are our top priorities.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5--7 business days. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account. If you have any questions, please contact our customer service at wecare@floetique.com as soon as possible for assistance.
Shipping & Returns
How much is shipping?
Shipping costs vary based on your location and the shipping method selected. During checkout, you will be able to see the available shipping options and their respective costs before completing your purchase. We strive to offer competitive shipping rates to ensure a great shopping experience.
Where do you ship to?
We offer international shipping to many countries. You can view the list of countries we ship to during the checkout process. If your country is not listed or you have specific shipping inquiries, please contact our customer service at wecare@floetique.com as soon as possible for assistance.
How do I return my item?
To return an item, please ensure it is unused, unwashed, and in its original condition with all tags attached, then contact our customer service at wecare@floetique.com as soon as possible for assistance.
Once we receive and inspect the returned item, we will process your refund within 5--7 business days. If you have any questions, please contact our customer service at wecare@floetique.com as soon as possible for assistance.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service at wecare@floetique.com as soon as possible for assistance.