Returns and Refunds

  • Orders cannot be cancelled once they have been placed. We reserve the right to refuse cancellation requests under all circumstances.
  • We accept returns within 30 days of purchase for items that are unused, unwashed, and in their original condition.
  • To initiate a return, please contact our customer service team at support@floetique.com.
  • The customer is responsible for the cost and arrangement of shipping the returned goods.
  • Refunds will be issued to the original payment method used for the purchase within 5-7 business days after the returned item has been received and inspected.